Terms & Conditions

Privacy Policy and Legal Statement

Privacy Policy
The Publishing Cupboard has made a commitment to protecting the privacy of our readers online. Below is how we do this.

Information Collected By Us
We collect email addresses. On some parts of the site you will be asked to register and we ask for your name, email address, postal address and other personal information. From time to time we may ask you for further information, for example if you buy a book or enter one of our competitions.

How We Use Your Information
The information you give us is used to help us record how our website is used by the public. This, in turn, helps us to improve our site, and to send you useful information about us and our products which we think may be of interest to you, both electronically or by post.

Sharing Information
We never sell or share your personal information with others.

There are a number of links to other websites on our site. If you go to their sites, they may register your information. Such sites are not covered by this privacy statement as they are not within our purview and control.

Should we decide that your use of our site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Security
We do not use a secure server and so in emailing The Publishing Cupboard from this site please do not include any content you would feel uncomfortable sharing on a non-secure server.

Legal Notice
The following terms and conditions apply to your use of this website hosted by The Publishing Cupboard Ltd and/or its various affiliates or subsidiaries:

Copyright and Trademarks
This Site is owned and operated by The Publishing Cupboard Ltd. By accessing or using the Site you are agreeing to the Terms of Use. Unless otherwise stated, all content on The Publishing Cupboard site, including logos, are the sole property of The Publishing Cupboard Ltd. The information and materials displayed on the Site are for personal and non-commercial use only. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of The Publishing Cupboard Ltd.

For information on obtaining permission to reproduce or translate The Publishing Cupboard Ltd's copyright material, please contact us at The Publishing Cupboard, 20 St Vincent Crescent, Glasgow G3 8LQ.

Disclaimer

Your use of the Site is 'as is'. The Site is provided by The Publishing Cupboard Ltd in good faith but The Publishing Cupboard Ltd does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.

There is no guarantee that the Site will be error or virus free, or free from other harmful codes.

Under no circumstances shall The Publishing Cupboard Ltd. be held liable for any loss/damage, arising out of or in connection to any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

Links
Links to other web sites are provided by The Publishing Cupboard Ltd in good faith and for information only. The Publishing Cupboard Ltd disclaims any responsibility for the materials contained in any website linked to this site.

Purchases from the site
Whilst every effort is made to ensure information on prices and availability are accurate, this cannot be guaranteed and The Publishing Cupboard Ltd. reserves the right to change price and availability information without notice. Before making any purchases from The Book Shelf, please read its Terms and Conditions

Interactive Material
Sections of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of The Publishing Cupboard Ltd. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable.

The Publishing Cupboard Ltd reserves the right, at its sole discretion, to review, edit or delete any material posted by users which we deem defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, The Publishing Cupboard Ltd expressly disclaims any responsibility or liability for any material communicated by third parties through this website.

From time to time we may review this policy in the light of comments we receive so please always refer to the latest version of this document. If you have any questions specifically about Privacy please do not hesitate to contact us.

Amendments to the terms of use
The Publishing Cupboard Ltd. reserves the right to add to or amend these terms of use and agrees to ensure that details of the date and nature of amendments will be included as part of the conditions. Any changes will be listed in the Terms of Use and it is the user's responsibility to ensure that you are aware of any such changes. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to access the Site after that time.

TERMS OF SALES

The Publishing Cupboard Ltd
20 St Vincent Crescent
Glasgow G3 8LQ
Tel: 0141 248 4780

Complete satisfaction
We would like our customers to feel both satisfied and secure with the standard of goods and service received from us and welcome constructive feedback. Our contact address and phone number are above.

Order Acceptance
We will send confirmation of your order, and information relating to dispatch of the goods, once we have verified that the goods and delivery costs have been paid for in total and that we are in a position to fulfil the order. You need to be aware that we reserve the right not to accept your order. This might be for various reasons and could include factors such as: -The product not being available from stock -A problem being highlighted with your method of payment. -An unintended error in our description or pricing of the goods -The possibility of fraudulent activity -Other unforeseen factors If for any reason we do not accept your order we will advise you and a refund will be made to your account. In the case of an order placed by mail order we will return your un-cashed cheque. We are happy for you to contact us by phone or email to check availability of stock prior to ordering.

Products displayed on the The Publishing Cupboard site
We will endeavour to give clear descriptions of all goods offered on our site.

Pricing Policy
All goods supplied through this site are subject to pricing review from time to time and we reserve the right to change our prices without prior notice.

Dispatch and Delivery
We endeavour to dispatch your goods within 3 working days and many orders are dispatched within 24 hours. However, we ask that you allow up to 28 days for receipt of your order. We undertake to advise you of any delay beyond 5 days and you will be offered the option to cancel your order if you wish. If your order is urgent or for a special occasion, please contact us to ensure we are able to meet your deadlines.

Cancellation
You can cancel your order with us at any time prior to dispatch of the goods by contacting us in writing, by e-mail or by phone. Note that we try to send goods out as soon as they are available (often the same, or following day).

Refunds
Once an item is returned for refund we will check that it is in original condition before confirming acceptance for full refund. We will then refund in the same form of payment originally used for purchase within seven working days.

If the refund does not appear on you next credit card/bank statement please email us at accounts@publishingcupboard.co.uk for further assistance.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item and we'll reimburse your reasonable costs in returning it to us.

Please note that we extend the 7 day legal right of EU customers to withdraw from any purchase to our full 14 days (which starts on the date the item is delivered).

Where you are withdrawing from a purchase within the 14-day period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item as charged. If the item is one of more than three items it will be refunded as a proportion of the total cost of postage for the order.

Where an item is returned that is not damaged and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery.

Please note that refunds can only be made to the original purchaser and by the same method as originally used.

Please also note that our refunds policy does not affect your statutory rights.

For all refund or payment questions/queries please contact our accounts as follows: Caroline Smart
The Publishing Cupboard
20 St Vincent Crescent Glasgow
G3 8LQ
Email: caroline@pubishingcupboard.co.uk
Tel: +44 (0) 141 248 4780

Complaints Procedure
The Publishing Cupboard is committed to developing good customer relationships. However, in the event that you are dissatisfied with our goods or the service you have received, we would ask you to put your complaint in writing.

Following receipt of your statement of dissatisfaction The Publishing Cupboard undertakes to:
1. Acknowledge your complaint within 5 working days.
2. To investigate the reported facts and to offer a response within 14 working days.
3. We will advise you of the progress or of any delays in dealing with your grievance.

Privacy Policy
The Publishing Cupboard is committed to protecting your privacy. We only use information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We hold information about you for 3 reasons: firstly, to process your order, secondly to provide you with the best possible service and thirdly in order that we can acknowledge you as an existing customer. We do not send unsolicited email and will not e-mail you in the future unless you have given us your consent to do so. We do not offer information about you to any third party. The type of information we will collect about you includes: your name, address, phone number, email address and any special delivery requirements.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or comments about privacy, you should email us (details on contact section of this site.)

Site Security and Safe Shopping
Secure server banking facilities are provided to the The Publishing Cupboard site through Nochex. This ensures that all your credit card details are transferred safely and securely. Please be assured that when shopping on this site your personal financial transactions remain confidential and protected.

For your information and assurance we provide a brief outline of the purchase and payment procedure to be completed in order to make a successful purchase from The Publishing Cupboard web pages.

Stage 1: Requires you to confirm your order and input all delivery details and other specific instructions.
Stage 2: Provides the opportunity to confirm all details entered and to amend them as necessary.
Stage 3: At this point you will be transferred to a secure server provided by the services of Nochex . Nochex operates independently of the The Publishing Cupboard web site and provides a facility for the customer to enter all necessary credit card details for the transaction progress. Please note that The Publishing Cupboard do not receive any of your personal financial information; all credit card details are handled by Nochex. Once the successful financial transaction has taken place an email is automatically sent from Nochex to The Publishing Cupboard to confirm the order. A further e-mail is sent to you, the customer, as confirmation that the order has been placed and that your payment card has been debited.

Please note that it is the discretion of Nochex banking services to accept or decline any credit card transactions. If you have any further questions regarding credit card transactions please do not hesitate to contact us (please see details in the contacts section of this site).

Statutory Rights
The above Terms and Conditions do not affect your Statutory Consumer Rights.